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Answer product questions, follow up on abandoned carts, and reconnect with shoppers using your product knowledge and available order history.
Zunas for Ecommerce
Step into your customer’s shoes.
A checkout question gets answered.
Voice demo preview. Live connection coming next.
A shopper leaves headphones in their cart because they aren’t sure they’ll work with their laptop. Another checkout reminder doesn’t answer that.
Left in cart
“Will these work with my laptop?”
A cart-recovery agent reaches out, understands the hesitation, and answers using your product knowledge and the shopper’s available history.
It works toward the purchase through a conversation, instead of sending the same reminder again.
Alex · Wired headphones
The headphones are still in Alex’s cart.
Coordinated agents share the customer’s context. When one outcome is confirmed, the next agent can get to work.
Alex’s question is answered. They return to checkout and complete the order.
At the right time after the purchase, a review agent asks about Alex’s experience and shares the review link.
A later campaign gives a reactivation agent a new goal: reconnect with Alex using their purchase history.
Cart recovery, reviews, repeat purchases. We map the goals and confirm the store data and connections available.
Products, policies, customer history, and contact rules shape the conversations and handoffs.
Review the answers and workflows before launch. Track purchases, reviews, and the conversations behind them.
Let’s map what the Zunas Swarm could do for your store.
Book setup callA cart-recovery agent reaches out using the cart information available through your setup. It asks what held the shopper back, answers questions using your product knowledge, and shares a link to return to checkout. You set the timing and contact rules.
Yes, using the product specifications, sizing guides, shipping details, and return policies you provide. If an answer isn’t available, the agent asks for clarification or brings in your team rather than guessing.
We review your store and tools during setup, then confirm which cart, order, and customer information agents can access through supported connections. Your store continues to handle checkout and payments.
A confirmed purchase can start the next goal, such as a review invitation at the appropriate time. A later campaign can reconnect with that customer using their purchase history. We configure the triggers, timing, and contact preferences with you.
Yes. Give Zunas past-customer contacts and a goal. Agents use available purchase and conversation history to start a relevant conversation, answer questions, and work toward another purchase.
Purchase confirmation can end the cart-recovery workflow when that data is connected. Any later review or repeat-purchase outreach follows its own configured rules. Agents respect opt-outs and a clear no.