Frequently asked questions

Zunas asks for clarification or brings in your team rather than guessing. Unanswered questions appear in your Zunas account so you can provide the right answer and add it to your agents’ knowledge. That answer is saved for future conversations, so your agents learn from the questions your leads and customers actually ask. You choose whether the current conversation is transferred or flagged for follow-up.

No. Zunas can work alongside your existing tools, using connected information and taking actions through supported integrations. You can also use Zunas on its own if you don’t have a CRM or existing setup.

Yes. Run practice conversations, hear how your agents respond, and review how they handle questions and objections. Refine their knowledge and instructions before putting them in front of leads or customers.

No. Agents respect opt-outs and your contact rules. If someone asks for a callback, Zunas follows that timing. Consistent follow-up means remembering the next step, not ignoring what someone said.

Your agents use the business information you provide, including your services, products, processes, and answers to common questions. They combine that knowledge with the available contact history to keep conversations relevant. You can update their knowledge as your business changes.

It can handle work independently or alongside your team. Let agents manage outreach, nurture, and routine conversations, then bring in a person when needed. You decide which tasks they own and when they hand over.

Yes. Upload a list of existing leads or connect a supported CRM, then tell Zunas what you want to accomplish. Its agents can follow up on old inquiries, revisit unanswered estimates, or reconnect with past customers using the history available.

No. Tell Zunas what you want through chat to build your agents and automations. If you prefer us to handle it, our team can build, launch, and manage everything for you.